Refund and Cancellation Policy – Growvid
At Growvid, customer satisfaction is our top priority. While we strive to deliver the highest quality in all our services—including Bulk SMS, WhatsApp Marketing, CRM, ERP, App/Web Development, Digital Marketing, and Telly Services—we understand there may be circumstances where cancellation or refund requests arise.
Cancellation Policy
- For service cancellations, customers must contact us via the “Contact Us” page on our website or write to info@growvid.com.
- Cancellation requests must be received at least 15 business days before the end of the current billing or service period. Requests made after this window will be applicable for the next billing cycle.
- Any cancellation will be considered valid only after acknowledgment from our support team.
Refund Policy
We are committed to delivering high-quality and results-driven solutions. However, in case of dissatisfaction:
- Refunds can be requested within 7 days of purchase, provided that the service has not been used or consumed.
- The refund will be processed only if the issue is found genuine after internal review and investigation.
- Refunds will be issued as follows:
- If paid via credit/debit card or online gateway, the refund will be processed to the same payment source within 7–10 working days, depending on payment gateway timelines.
- If payment was made via bank transfer (NEFT/IMPS/RTGS), the refund will be processed to the same bank account within 48 hours of approval.
🔹 To request a refund, please email us at:
📩 info@growvid.com with the subject line: Refund Request - [Your Order ID]
Important Notes
- ❌ Refunds are not applicable for any services that have been partially or fully used.
- ❌ No refund will be issued for services deactivated or suspended due to violation of our Terms of Service, Spam Policy, or Usage Guidelines.
Spam Policy
- Growvid maintains a zero-tolerance policy toward spamming, misuse of communication platforms (SMS/WhatsApp/API), and abusive content.
- If a customer account is found engaging in spam or policy violations, the account may be suspended or terminated without prior notice.
- ❌ In such cases, no refund will be issued for any remaining balance or service credits.
Contact Us
Growvid Consulting Services
📧 Email: info@growvid.com
📱 Helpline: +91-7065370650
Thank you for choosing Growvid.
We look forward to serving your digital growth needs with integrity, transparency, and commitment.