1. Introduction
At Growvid, we are committed to protecting your privacy and handling your personal data with transparency and respect. This Privacy Policy outlines how we collect, use, share, and protect your data when you use our services.
This policy applies to all Growvid products, services, websites, applications, and platforms.
2. About Growvid
Growvid is a multi-service digital platform offering:
- Bulk SMS & Voice Services
- CRM & ERP Solutions
- WhatsApp Marketing & Verified API Integration
- Website and Mobile App Development
- Digital Marketing Services
- Telephony & Cloud Communication Solutions
3. Information We Collect
We may collect the following categories of personal and business-related information:
a. Personal Information
- Full name, email, phone number, business name
- Identification documents (if KYC is required)
- Billing details
b. Communication Data
- SMS, WhatsApp campaign content (text, images, links)
- Recipient contact lists (uploaded by user)
- Delivery reports, logs, analytics
c. Technical Data
- IP address, browser type, device model
- Operating system, session data, geolocation (with consent)
d. Third-Party Integrations
- Data shared through integrations with WhatsApp, Google Analytics, CRMs, APIs, etc.
e. File Access
- Media or documents voluntarily uploaded (PDF, CSV, images, etc.)
4. How We Use Your Information
Your information is used to:
- Provide and improve our services
- Authenticate users and secure access
- Create, send, and manage bulk SMS or WhatsApp campaigns
- Power CRM and ERP functionalities
- Build websites or apps based on submitted content
- Communicate important updates or marketing offers
- Comply with legal and regulatory obligations
5. Legal Basis for Processing
We process your data on the basis of:
- Your Consent
- Contractual necessity (e.g., for service delivery)
- Legitimate business interests
- Legal obligations
6. Sharing Your Information
We do not sell your personal data.
We may share data with:
- Authorized third-party service providers (e.g., SMS gateways, WhatsApp API providers, hosting platforms)
- Payment processors (we do not store full card details)
- Legal or regulatory authorities, if required by law
7. Contact List & Messaging Data
For marketing services like SMS and WhatsApp, you may upload contact data. This data:
- Is used only to deliver messages as instructed
- Remains your property
- Is not shared, reused, or sold
- Can be deleted at any time upon request
8. Cookies & Tracking
We use cookies and similar technologies for:
- Website functionality
- Analytics and performance monitoring
- User experience improvements
You can manage cookie preferences via your browser settings.
9. Data Retention
We retain data:
- As long as your account is active
- As needed to fulfill the purposes outlined above
- As required by applicable laws
Upon account deletion, your data will be removed from active systems, with backups purged within a reasonable timeframe.
10. Data Security
We implement industry-standard security practices, including:
- HTTPS encryption
- Firewalls and anti-malware protection
- Secure user authentication
- Role-based access control
- Regular security audits
However, no system is 100% secure. Use of our services implies acceptance of this risk.
11. Your Rights
You have the right to:
- Access your personal data
- Correct or update incorrect data
- Request deletion of your data
- Withdraw consent
- Request data portability (where applicable)
To exercise these rights, contact us at info@growvid.com
12. Data of Children
Growvid’s services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children.
13. Do-Not-Track (DNT) Signals
Our systems currently do not respond to browser “Do Not Track” signals. We may update this policy if such standards become legally enforceable.
14. Updates to This Privacy Policy
This policy may be updated from time to time. Users will be notified of major changes via:
- Email (if subscribed)
- In-app or website notifications
Please review this policy periodically to stay informed.
15. Contact Us
If you have any questions, concerns, or requests, please reach out:
Growvid
📧 info@growvid.com
🌐 https://growvid.com